FAQ
How am I Billed?
Every cloud server is billed per daily, weekly,monthly,3 months,6 months,12 months,24 months and 36 months caps. Every cloud server is billed per daily, weekly,monthly,3 months,6 months,12 months,24 months and 36 months caps.
How can I choose between monthly and daily billing ?
During the ordering of cloud server, periods are listed. A server which has been bought as monthly can be changed to daily at the end of the period. Or you can change a daily server to monthly anytime you want.
Am I chared while my Cloud Server is in power-off state?
Yes. Your disk space, CPU,RAM and IP adresses are active while your server is power-off. If you don’t want to use your server, you can cancel in your panel and this way you receive no billing.
Do I need to pay for each installation?
No, you can delete and reinstall a cloud server you bought whenever you want. You don’t pay any extra price for it.
What form of payments do you accept?
Visa, MasterCard, American Express, Discover and PayPal.
Am I charged when I enter a credit card?
No — when you enter a card, you are not chared by no means.
What is an outstanding balance?
Balances are considered outstanding if a payment has failed to process on the first of the month, or if the value you have loaded is not enough to pay the invoice in full.
If you receive a "Server Termination Urgent" notice, you will need to contact Skynube Support to remove the lock on your account to pay the outstanding balance. If we don’t hear from you within 7 days from when your account was suspended, your servers will be purged and data will not be available for recovery.
How do I pay my bill?
Your bills are created in the last week before your service ends and you receive a reminder mail. Extra 7 days are given for the virtual servers which haven’t been paid until the last payment day. You receive two reminder mails during these 7 days.
Can I pay in advance?
You can pay the bill as soon as your bill is prepared by adding credits as much as your minimum bill amount.
If I have multiple credit cards on file, which one do you charge?
Our billing system will attempt to charge your cards starting with the most recently added card. If there is a specific card you'd like to use for payment, please make sure it is the most recently added card or delete any other cards from your account.
How am I charged if I have both PayPal and a credit card on file?
You can pay by using any payment method you want. You won’t be charced with extra price in any payment method
My credit card expired and the payment failed. How do I fix it to prevent my account from being suspended?
Our billing system will send you payment reminder mails in case payment doesn’t occur. If you follow reminder mails and do the necessary operations, your server doesn’t get suspended.
I have a credit, why can’t I create a Server?
In order to use the credit you’ll need to activate your account by adding a valid credit card to your account or prepay via PayPal.
I submitted a PayPal payment. Why hasn't my balance been updated?
Balances are not updated in real time. Once you submit your PayPal payment it gets processed and added to our system. You should see the updated balance in a few hours.
Can I transfer credits from one account to another?
Credits cannot be transferred between accounts.
Do you offer refunds?
No, we do not offer refunds. If there are extenuating circumstances, please open up a ticketwith our support team
Can I be billed using my local currency?
Since Skynube, is primarily a US-based company, Skynube will continue to bill in USD. This allows our pricing to remain stable and consistent, rather than fluctuating with exchange rates. We do apologize if this causes an inconvenience.
How much do IPs cost?
IPv4 addresses cost $3/month.
